Frequently asked questions
Everything you need to know about your digital business cards.
General
Is the free plan really free?
Yes. The Free plan is free forever with no card required: you get 1 digital business card, a branded profile URL, a QR code and a basic page. Upgrade whenever you want to unlock more fields, a photo, custom branding or analytics.
How do people save my contact details?
Visitors open your profile URL or scan your QR code and tap the Save Contact button. They instantly get a vCard (.vcf) file that adds you to their phone contacts — photo included on paid plans.
How do QR codes work?
Every card gets its own QR code that points to your public profile page. You can download it as PNG or SVG from your dashboard and print it on your paper cards, lanyards, booths or email signatures. Free-plan downloads include a small VCF.cards watermark.
Will the vCard work on iPhone and Android?
Yes. We generate a standard vCard 3.0 file that imports directly into the iOS Contacts app, Google Contacts, Outlook, and virtually any other address book. Photo is included on paid plans.
Can I change my profile URL?
Yes. Your profile has a unique slug that you can change from the profile editor, with a live availability check so you don't lose it to someone else. Your old link automatically redirects to the new one.
What if I need help?
Use the contact form and we'll get back to you. Business-plan owners can also check the audit logs in the admin area for a full trail of account activity.
Billing & subscriptions
Can I cancel my subscription anytime?
Yes, you can cancel from your dashboard at any time. Your paid access continues until the end of the current billing period, then your card stays active on the Free plan.
Can I use my own company branding?
On Pro and Business plans you can upload your company logo and pick a brand color for your profile header. Business plans can also enable a custom company subdomain.
How does billing and invoicing work?
Payments are processed securely by Stripe on a monthly or yearly cycle. Every successful payment generates an invoice you can view and download from your dashboard's billing history.
Can I switch or upgrade my plan?
Yes. You can upgrade, downgrade or switch between monthly and yearly billing at any time from your dashboard's subscription page. You'll only be charged the prorated difference when you upgrade.
Do you offer refunds?
Fees are non-refundable except where required by law. If something goes wrong, contact us and we'll do our best to make it right.
Team & cards
Do team members need their own accounts?
No. On the Business plan the owner creates team member cards from the Team page — each member gets their own profile, vCard and QR code, and shares the company's branding. Owners can optionally set member logins.
How do team seats and add-ons work?
The Business plan includes 10 team member cards. When your seats fill up, you can buy extra seats in packs of 10 for $9.99 per pack per month from the Team page. Seats are billed on the same cycle as your subscription.
How do I get a free physical NFC card?
Physical NFC cards are a free gift for yearly Pro and Business subscribers. After switching to yearly billing, go to your dashboard's Free card page and claim yours with your shipping address — we'll send it within 5-7 business days. The card contains your profile link and QR code.
Privacy & security
Is my data private and secure?
Your card content is public by design — only share what you're comfortable being public. Passwords are stored as one-way hashes, all traffic uses HTTPS, payments are handled by Stripe (we never see card numbers), and we never sell your data. See our Privacy Policy for full details.